As of this date 06/11/2020 all information shown on this page is correct. We would like to reassure you we are constantly listing to the governments advice. We will keep you updated of any changes. Alternatively, you can follow our social media pages where updates are also regularly posted.
Coronavirus (COVID-19) Information and help for our customers…
To all our customers,
During this difficult time, we understand spending so much time at home can be very isolating and even slightly claustrophobic. Which is why we understand that many of you are resorting to spending the majority of this time in your gardens.
We are still taking both online and telephone orders, whilst delivering goods as usual however also taking the necessary precautions to protect our customers and staff. So if your garden isn’t quite the escape you need right now, we can help.
For those who have existing order enquries or general queries, our amazing sales team are here to get these answered for you.
So, please do give us a call on the numbers below or pop an email over to us at email@example.com.
We hope you are staying safe and we will keep you upated. Thank you for supporting us.
Can I still order online?
Yes. We are following the advice of Public Health England (PHE) and are still making deliveries for online and telephone orders. We have always been an online garden store and you can place your order with us just as you usually would. Please allow time for any product or order enquiries to be answered as we are currently recieving a higher number of enquiries than usual.
Can I still receive deliveries from you?
Yes. Public Health England (PHE) has advised that receiving parcels does not put you at risk of contracting the coronavirus (COVID-19). However , please do follow the well-publicised guidance for washing your hands & where possible, please stick to the social distancing rules by staying atleast two metres away from our drivers.
Should I be concerned about touching an order I’ve received?
Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.
What do I do if I want to have contact-free delivery?
We are trying to ensure all our deliveries are contact free, if you have any particular concerns please raise it with our staff when placing your order or when we call you to arrange delivery. For smaller items our couriers are also making contact free deliveries.
Are deliveries running on time?
We are doing everything we can to keep operations running smoothly so that you get what you have ordered as soon as possible. At present, we are working on the peak period delivery time frame. However, as you may understand some orders may take a little longer due to logistics or stock. For further information on delivery please read our delivery page. Please refrain from contacting us in regards to your delivery, we will contact you.
Can I still receive larger items?
Yes. However, our delivery drivers are now being advised not to enter customer properties and due to the distancing restrictings, we are only permitting one employee per van. This means larger items unforunately cannot be carried around to gardens as usual. If the items are not able to be carried off of the van by one individual, due to health and safety, these items may have to wait until we feel it is safe enough for our employees to share a van together. You will be contacted if this is the case with your item.
If I’m isolating, how do I return a product?
Our returns policy is 14 days. There is no need to contact us to let us know you are returning an item. Please see our returns information page for instructions on how to return items.
For smaller items, as usual, you can send them back to us by courier at your own cost. For larger items, as usual we are still offering home collections where possible and can arrange this for you by getting in touch with us.
How are Gardens World making sure employees are safe?
We have put the following steps in place to protect our valued team at Gardens World:
- We are following the guidance of both the UK Government and the NHS in our office/warehouses to protect our colleagus.
- We have suspended all unnceccary business travel.
- We are providing resources, like hand sanitiser, to help employees work safely & ensuring they adhere to the government guidelines.
- We have now ensured that all customers wear a mask when in our showroom.
- The majority of our staff are now working from home, with resources provided by ourselves.
- We have set up methods of communication for our colleagues to keep in touch, stay connected and up to date with the relevant information and advice.
- We are ensuring our delivery and warehouse staff take the proper pre-cautions & ensure zero or minimal contact where possible amongst themselves & our customers.
How can I keep in touch?
Our Customer Care Team is on hand to answer any of your questions or you can find us on Instagram & Facebook where we’ll be sharing our updates. Please note that the best of way of getting in touch with us during this very busy time is via email. All our customer services staff are now working from home or attending the office by themselves/in small numbers, and this naturally can cause delays in responding to your calls – but they are doing the very best they can to help you.
We Remain Open!…
We ask all customers try to help us achieve the above by following the guidlines set out.
For All Enquiries, Contact The Office : 0208 5703 545
*Please note, if you cannot get through to someone, please leave a message or contact us by email with your details. We are currently receiving a higher amount of enquiries than normal so please be patient.
As of this date 11/05/2020 all information shown on this page is correct. We would like to reassure you we are constantly listing to the governments advice. We will keep you updated of any changes. Alternatively, you can follow our social media pages where updates are also regularly posted.